Burton's Foods doesnt respond
Some of the Questions we have received:
1. ......Cadbury's Mini Animals made by Burton's Foods Ltd under license from Cadbury Ltd.
We had also queried another of Burton's products earlier...
2. I'd like to know if "Viscount Biscuits" are halaal?
They are made by Burton's Food Limited.
3. Also could you please advise with regards to the following product from the UK:
Burtons Jam Tea Cakes
manufactured by Burton's Foods,
4. Pls can you advise if the following products are halaal suitable: Cadbury’s Luxury Cookies, Burton’s Jam Tea Cakes
5. asalamualaykum i just want to know whether wagonwheels chocolate biscuite burton company are halal jazakallah
The Chief Executive Office also apologised for the lack of communication:
"I please accept my apologies for any lack of communication that has taken
place over this matter."
Here is the audit of the contacts we have made:
31 January 2005 - Telephoned Consumer Services explaining the aims of our
organisation and the positive take-up from other huge companies. We advised that we would e-mail the details through. They sent us the vegetarian list.
1 February 2005 - Emailed full details of the Foodguide and exactly what information we would require to make a decision.
9 February 2005 - No acknowledgement received from Burton's or timescales
etc. Sent another email requesting timescales
20 February 2005 - Not a peep from Burton's. Sent another email asking for
timescales and whether they were interested in participating adding the
following too: "We are a Non-profit organisation or volunteers and lack the
time and resources to keep chasing companies."
22 February 2005 - No response received. Telephone to request for status
23 February: Received response from Burton's 22 days from initial communication.
With reference to your telephone call of 22 February regarding the information you requested.
The questionnaires you forwarded to us have been sent to the relevant
department and we are awaiting their response, we shall be in touch with
you as soon as we have a reply from that department.
Consumer Services Department
25 February 2005 - sent another email asking for Company contacts and
timescales which still have not been advised.
25 February 2005 - Wrote to Burton's that they should reply to let us know what they want to do.
09 March 2005 - Our E-mail:
To date: No response whatsoever except several read receipts.